Now, your voice is your password … Citi India on Tuesday announced the launch of Voice Biometrics Authentication for its customer banking clients that will help it save 1 lakh customer hours annually. The new technology allows clients to use their voiceprints for authentication rather than having to remember multiple PINs or respond to questions used for verifying their identities.
“We anticipate a very high uptake for the use of voice biometrics authentication amongst our customers,” said Anand Chopra, Head of Operations & Technology for Citi South Asia. “Voice biometrics authentication, coupled with our already launched e-Chat and Virtual Assistant features, are transforming the way we service the Citi customer in India.”
The voice biometrics authentication capability uses voiceprint, similar to fingerprint, which is unique to each person. Each voiceprint will be uniquely tagged and cannot be emulated or reused once stored.
CitiBank Branch in DLF City Phase 2, Gurgaon Contact Details
Address: Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City Phase 2, Gurgaon – 122002
Contact Number: (0124) 4186009
Fax: (0124) 2542133
CitiPhone Helpline Number: (0124) 2542484
CitiBank Branch in DLF City Phase 2, Gurgaon Timings:
Monday to Friday: 10:00 am to 6:00 pm
Saturday: 10:00 am to 2:00 pm
Working days: Monday to Saturday
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