Union Bank of India Bank Customer Care Number
CALL CENTRE OVERVIEW
| All-India Toll Free number : 1800 22 22 44 / 1800 208 2244 Charged Numbers : 0-80618-17110 Dedicated number for NRI : +91 8061817110 |
Union Bank of India has, through the Call Centre, introduced still another uninterrupted 24x7x365 banking service to its customers. The Bank is now just a call away from the public in general and its customers in particular, for their banking needs.
The Call Centre ,being one of the delivery channels, will offer banking facilities through Interactive Voice Response (IVR) as well as through a human interface by connecting the customer to the Call Centre executive.
Calls can be taken by the IVR in 7 Regional languages (Malayalam, Marathi, Gujarathi, Bengali, Kannada, Tamil, Telugu) besides Hindi and English.
The IVR will provide certain banking services e.g. Account Information, Current Balance, last five transactions etc to those customers who have registered with a PIN, without requiring them to speak to an agent.
The IVR also facilitates the customer in hotlisting their debit cards, seeding their Aadhar number, Stop payment of cheque etc. without speaking to the customer care executive. At any point of time during the call, the caller can switch to an agent for any information on Banks products and services, for placing any service requests or to lodge any complaint.
The Call centre services are broadly classified into the following segments.
Retail Deposits:
- Banking Services which include account related information, Retail product and process related information, generation of phone banking PIN etc.
- Debit Card Services which include Reporting loss of debit card and blocking, Blocking the card by the customer on IVR, lodge complaint for failed debit card transactions and generation of duplicate debit card PIN.
- Internet Banking Services which includes registration, Self User Creation, Forgot-Reset of Passwords, Basic trouble shooting in Internet banking application, Enable and Disable Login and 2FA authentication issues.
- Mobile and SMS Banking services which include Mobile Banking registration, installation of Mobile application, Mobile Banking Deregistration requests, SMS Banking registration and deregistration requests etc.
The Call Centre services include making outbound calls for Tabulous Banking lead generation, undertake surveys and feedback on Banks products and services and run promotional campaigns.
UNION REACH IVR PHONE BANKING customer care Number
| The Call Centre Number has an Interactive Voice Response system through which many of the services are available |
| Please note that any of the Contact Numbers of the Call Centre at the top of this screen may be used for Union Reach IVR Phone Banking, not just the toll Free number as given in the guide |
GRIEVANCE REDRESSAL
| Online Grievances Grievances Tracking |
| Chief Grievance Officer (CGO) Mr. Shailesh Kumar Singh General Banking Operations Department The Arcade, Tower No. 4, 2nd Floor, World Trade Centre, Cuffe Parade, Mumbai-400005 Tel: 022-22178871 Email : cgo@unionbankofindia.com |
SEBI COMPLAINT
| Click here to Lodge your complaint |
Contact Bank Customer Care Number
| Grievances Online | ||
| Grievances Tracking | ||
| Departmental Heads | More… | |
| Banking Ombudsman Scheme | More… | |
| Chief Vigilance Officer | More… | |
| Key Managerial Personnel | More.. |
CHIEF VIGILANCE OFFICER
| DO NOT PAY BRIBES. IF ANYBODY IN THE BANK ASKS FOR BRIBE OR IF YOU HAVE ANY INFORMATION ON CORRUPTION IN THE BANK OR IF YOU ARE A VICTIM OF CORRUPTION IN THE BANK, YOU CAN COMPLAIN TO |
| Shri Umesh Kumar Singh CHIEF VIGILANCE OFFICER VIGILANCE DEPARTMENT 10TH FLOOR, UNION BANK BHAVAN NARIMAN POINT, MUMBAI – 400 021 TEL NO : 022 – 22896400 / 22851662 EXTN : 6400 FAX NO : 022 – 22027789 EMAIL :  |
| The Secretary, Central Vigilance Commission, Satarkata Bhavan, General Pool Offices Complex, Block A, INA, New Delhi – 110 023 Tel No. 011-24651008 www.cvc.gov.in |
Details Of Departmental Heads
| AMO & BPT | |
| Department Head | KALYAN KUMAR |
| Department | AMO & BPT |
| E-Mail ID | kalyan.kumar@unionbankofindia.com |
| Contact No. | 022-22892000 |
| AMO & BPT | |
| Department Head | KALYAN KUMAR |
| Department | AMO & BPT |
| E-Mail ID | kalyan.kumar@unionbankofindia.com |
| Contact No. | 022-22892000 |
| CUSTOMER RELATIONSHIP & BUSINESS DEV. | |
| Department Head | SATYANARAYANA PATHURI |
| Department | CUSTOMER RELATIONSHIP & BUSINESS DEV. |
| E-Mail ID | cgm.crbd@unionbankofindia.com |
| Contact No. | 022-22892000 |
| CREDIT MONITORING & CR COMPLIANCE | |
| Department Head | S.K.MOHAPATRA |
| Department | CREDIT MONITORING & CR COMPLIANCE |
| E-Mail ID | cgm.cmcc@unionbankofindia.com |
| Contact No. | 022-22896416/22892000 |
| CENTRAL AUDIT & INSPECTION | |
| Department Head | SUNDARA PRASAD, SVS |
| Department | CENTRAL AUDIT & INSPECTION |
| E-Mail ID | cgm.caid@unionbankofindia.com |
| Contact No. | 040-23255210/23252293 |
| CHIEF TECHNOLOGY OFFICER | |
| Department Head | ISHRAQ ALI KHAN |
| Department | INFORMATION TECHNOLOGY |
| E-Mail ID | cgm.cto@unionbankofindia.com |
| Contact No. | 022-25710500 |
| CHIEF OPERATIONS OFFICER (Inc Liability Back Office) | |
| Department Head | ASHEESH PANDEY |
| Department | OPERATIONS DEPARTMENT |
| E-Mail ID | cgm.coo@unionbankofindia.com |
| Contact No. | 022-8657739691/22892000 |
| LARGE CORPORATE | |
| Department Head | NARAYANAN S |
| Department | LARGE CORPORATE |
| E-Mail ID | cgm.lc@unionbankofindia.com |
| Contact No. | 022-22896801/22892000 |
| MSME inc SARAL | |
| Department Head | A. K. VINOD |
| Department | MSME inc SARAL |
| E-Mail ID | cgm.msme@unionbankofindia.com |
| Contact No. | 022-22892200/22892000 |
| MID CORPORATE | |
| Department Head | M NAGARAJU |
| Department | MID CORPORATE |
| E-Mail ID | cgm.mc@unionbankofindia.com |
| Contact No. | 022-22892000/2214 |
| STRATEGIC HR | |
| Department Head | BRAJESHWAR SHARMA |
| Department | STRATEGIC HR |
| E-Mail ID | cgm.hrm@unionbankofindia.com |
| Contact No. | 022-22896200/22892000 |
| STRATEGY HEAD | |
| Department Head | NITESH RANJAN |
| Department | STRATEGY HEAD |
| E-Mail ID | cgm.strategy@unionbankofindia.com |
| Contact No. | 022-22892400/22892000 |
| SAMV | |
| Department Head | ASHOK CHANDRA |
| Department | SAMV |
| E-Mail ID | cgm.samv@unionbankofindia.com |
| Contact No. | 022-22892000 |
| TREASURY & IBD | |
| Department Head | MONIKA KALIA |
| Department | TREASURY & IBD |
| E-Mail ID | cgm.tib@unionbankofindia.com |
| Contact No. | 022-22892100/22892000 |
| Recovery | |
| Department Head | Atul Kumar |
| Department | Recovery |
| Email-ID | gm.recovery@unionbankofindia.com |
| Telephone No. | 022-228920000 |
| Agriculture | |
| Department Head | SINGH,LAL |
| Department | Agriculture |
| Email-ID | lalsingh@unionbankofindia.com |
| Telephone No. | 040-23210110/23252250 |
| Analytics Center of Excellence | |
| Department Head | KUMAR,ARUN |
| Department | Analytics Center of Excellence |
| Email-ID | |
| Telephone No. | 022-22892000 |
| Board Secretariat | |
| Department Head | SANTANU KUMAR DASH,. |
| Department | Board Secretariat |
| Email-ID | board.secretariat@unionbankofindia.com |
| Telephone No. | 022-22896650/22892000 |
| BPT & Amalgamation | |
| Department Head | A R RAGHAVENDRA,. |
| Department | BPT & Amalgamation |
| Email-ID | gm.bpt@unionbankofindia.com |
| Telephone No. | 022-22892000 |
| Branch Initiatives and Network strategy | |
| Department Head | RATHEESH R,. |
| Department | Branch Initiatives and Network strategy |
| Email-ID | |
| Telephone No. | 022-22178836/22892000 |
| CAG & Relationship Banking | |
| Department Head | CHOWDARY, P.RAMA KRISHNA |
| Department | CAG & Relationship Banking |
| Email-ID | gm.cag@unionbankofindia.com |
| Telephone No. | 022-22892000 |
| Central Repositary and Information Management Group (CR & IMG – MIS) | |
| Department Head | R P SIVARAM,. |
| Department | CR & IMG (MIS) |
| Email-ID | sivaram@unionbankofindia.com |
| Telephone No. | 022-22892000 |
| Chief Financial Officer | |
| Department Head | PRAFULLA KUMAR SAMAL |
| Department | Chief Financial Officer |
| Email-ID | gm.centralac@unionbankofindia |
| Telephone No. | 022-22892400/22892000 |
| CISO | |
| Department Head | K M REDDY |
| Department | CISO |
| Email-ID | ciso@unionbankofindia.com |
| Telephone No. | 022-25710224 |
| Credit Monitoring – Pre-disbursement | |
| Department Head | D SHIVA KUMAR SHARMA,. |
| Department | Credit Monitoring – Pre-disbursement |
| Email-ID | gm.cmrd@unionbankofindia.com |
| Telephone No. | 022-22896433/22892000 |
| Current a/cs & POS | |
| Department Head | DHANUNJAYA RAO,D V |
| Department | Current a/cs & POS |
| Email-ID | |
| Telephone No. | 022-22892000 |
| Credit Research, Policy & Products | |
| Department Head | GAVISIDDAPPA BELLAD |
| Department | Credit Research and Policy |
| Email-ID | gm.msme@ |
| Telephone No. | 022-22892000 |
| Compliance Department | |
| Department Head | KARYAMSETTI, LURDHU RAJU |
| Department | Compliance Department |
| Email-ID | gm.compliance@unionbankofindia.com |
| Telephone No. | 022-22896415/22892000 |
| Corporate Communications & PR | |
| Department Head | SINGH,YOGENDRA |
| Department | Corporate Communications & PR |
| Email-ID | gm.ccd@unionbankofindia.com |
| Telephone No. | 022-22896300/22892000 |
| DART | |
| Department Head | REDDY, D.CHANDRA MOHAN |
| Department | DART |
| Email-ID | dart@unionbankofindia.com |
| Telephone No. | 022-25710510/22892000 |
| Digital Banking Dept | |
| Department Head | VENUGOPAL,TATA VENKAT |
| Department | Digital Banking Dept |
| Email-ID | gm.digitalbanking@unionbankofindia.com |
| Telephone No. | 022-22892577/22892000 |
| Digitization(Customer, employee journeys) | |
| Department Head | SRINIVASA SASTRY,CH |
| Department | Digitization(Customer, employee journeys) |
| Email-ID | gmcssastry@andhrabank.co.in |
| Telephone No. | 022-22892000 |
| Domestic FX Business | |
| Department Head | BIJU,VASUDEVAN |
| Department | Domestic FX Business |
| Email-ID | gm.dfb@unionbankofindia.com |
| Telephone No. | 022-22896302/22892000 |
| Financial Institution Group | |
| Department Head | RAGHUNATH,C.V. |
| Department | Financial Institution Group |
| Email-ID | |
| Telephone No. | 022-22892000 |
| Financial Inclusion | |
| Department Head | SAMAL,NIHAR RANJAN |
| Department | Financial Inclusion |
| Email-ID | gm.fi@unionbankofindia.com |
| Telephone No. | 040-23252290 |
| Government Business (South) | |
| Department Head | VENKATESWARA SWAMY,M |
| Department | Government Business (South) |
| Email-ID | |
| Telephone No. | 022-22892414/22892000 |
| Government Business | |
| Department Head | PATTANAIK,BINOD KUMAR |
| Department | Government Business & Relationship Department |
| Email-ID | head.gbd@unionbankofindia.com |
| Telephone No. | 022-22892000 |
| HR Administration and Operations | |
| Department Head | BEENA VAHEED,. |
| Department | HR Administration and Operations |
| Email-ID | gm.hrm@unionbankofindia.com |
| Telephone No. | 022-22896206/22892000 |
| International Bankinmg | |
| Department Head | MUTHUKRISHNAN V,. |
| Department | International Banking |
| Email-ID | gm.ibd@unionbankofindia.com |
| Telephone No. | 022-22896321/22892000 |
| IT (e-Andhra Bank) | |
| Department Head | Sri K.T.Venumadhav |
| Department | Geneal Manager, DIT(eAB) |
| Email-ID | gmktvenumadhav@unionbankofindia.com |
| Telephone No. | 040 – 23122260 |
| IT (e-Corporation Bank) | |
| Department Head | DESIKACHARI SUNDER,. |
| Department | IT (e-Corporation Bank) |
| Email-ID | |
| Telephone No. | 022-22892000 |
| IT (Union Bank of India),Information Technology | |
| Department Head | SHARMA,PRAVIN |
| Department | IT (Union Bank of India),Information Technology |
| Email-ID | gm.dit@unionbankofindia.com |
| Telephone No. | 022-25710510 |
| Learning and Development, | |
| Department Head | TEMBHURNE, VINAYAK VASANTRA |
| Department | Learning and Development, |
| Email-ID | vinayakv@unionbankofindia.com |
| Telephone No. | 022-.22896602/22892000 |
| MSME credit | |
| Department Head | GYANA RANJAN SARANGI,. |
| Department | MSME credit |
| Email-ID | gm.msme@unionbankofindia.com |
| Telephone No. | 022-22892000 |
| Risk Management & CRO | |
| Department Head | VENKATESHA, B S |
| Department | Risk Management & CRO |
| Email-ID | gmrmd@unionbankofindia.com |
| Telephone No. | 022-2202661/22892000 |
| Retail assets: Home & Mortgage credit, | |
| Department Head | ANNAPURNA S,. |
| Department | Retail assets: Home & Mortgage credit, |
| Email-ID | gm.rbmd@unionbankofindia.com |
| Telephone No. | 022-22892000 |
| Retail Deposits (Savings &Term) and Cards | |
| Department Head | PRASAD,K S D SIVA VARA |
| Department | Retail Deposits (Savings &Term) and Cards |
| Email-ID | |
| Telephone No. | 022-22892000 |
| Retail assets:Home | |
| Department Head | Anpurna |
| Department | Retail assets: Vehicle, personal & other loans |
| Email-ID | |
| Telephone No. | 022-22892000 |
| Retail assets: Vehicle, personal & other loans | |
| Department Head | MALLAVADHANULU,N |
| Department | Retail assets: Vehicle, personal & other loans |
| Email-ID | |
| Telephone No. | 022-22892000 |
| Recovery | |
| Department Head | Atul |
| Department | Recovery |
| Email-ID | gm.recovery@unionbankofindia.com |
| Telephone No. | 022-22892000 |
| Support Services & Premises | |
| Department Head | SINGH,SHAILESH KUMAR |
| Department | Support Services & Premises |
| Email-ID | gm.ssd@unionbankofindia.com |
| Telephone No. | 022-22892500/22892000 |
| Structured finance | |
| Department Head | JAIN,NAVEEN ROSHAN |
| Department | Structured finance |
| Email-ID | naveenjain@@unionbankofindia.com |
| Telephone No. | 022-22896823/22892000 |
| Strategic Planning & Investor Relations, | |
| Department Head | VENKATESWARA RAO,V |
| Department | Strategic Planning & Investor Relations, |
| Email-ID | gmstrategy@unionbankofindia.com |
| Telephone No. | 022-22025958/22892000 |
| Treasury | |
| Department Head | SUDARSHANA BHAT |
| Department | Treasury |
| Email-ID | gmtreasury@unionbankofindia.com |
| Telephone No. | 022-22892000 |
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